---
title: "Business case study: CLARINS"
description: Thanks to SCALLOG robotics, Clarins is transforming its e-commerce and omnichannel logistics, boosting productivity and customer service.
image: https://ressources.scallog.com/hubfs/scallog-clarins-05.jpg
---

[![Logo](https://ressources.scallog.com/hubfs/Logo.png)](https://www.scallog.com/fr/)

# SCALLOG robotics, driving the omnichannel transformation of CLARINS' logistics hub

 

The **CLARINS group**, a **major player in high-end cosmetics**, has undertaken a **strategic transformation** of its **logistics hub in Glisy** to meet the growing demands of its **e-commerce and omnichannel development**. Thanks to **SCALLOG’s innovative Goods to Man robotic solution**, the **25,000 m² site** has automated its **B2B and B2C order preparation**, thereby gaining **agility, productivity, and service quality**. This text explains how this **technological collaboration** has enabled Clarins to better manage its **logistics flows across Europe** while improving the **working conditions of its operators**.

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## A key logistics hub in CLARINS’ omnichannel strategy

The **SCALLOG solution** boosted **warehouse storage capacity by 40%**, allowing nearly **4,000 SKUs** to be efficiently stored within close proximity to operators. It also **doubled order picking productivity**, enabling a single operator to process up to **250 e-commerce orders per hour** using an advanced **pick-to-light system** that significantly reduces errors. Additionally, the **robotization enhanced workplace ergonomics and operator well-being** by minimizing walking distances and physical strain, while reducing stress and noise levels, resulting in an **optimized and safer logistics environment**. This transformation exemplifies how cutting-edge automation drives efficiency and scalability in modern supply chain and warehouse management.

![blog-img-bg-1](https://ressources.scallog.com/hubfs/Scallog%202020/blog-img-bg-1.png)

#### Number of picking stations

## 14

#### Number of mobile shelving units

## 750

#### Number of robots dedicated to the area

## 71

## A scalable robotic solution driving performance excellence

Supported by a consulting firm, **CLARINS** selected in 2022 **SCALLOG’s Goods To Person technology**, perfectly suited to its two-level building. This innovative solution enabled a **rapid transformation without disrupting existing operations**, creating an **automated zone dedicated to retail order preparation**, capable of handling both **B2B and B2C orders**. The strong involvement of teams and dedicated training facilitated the transition to robotization, ensuring **operator buy-in** and **operational continuity**.

![A scalable robotic solution driving performance excellence](https://ressources.scallog.com/hubfs/scallog-clarins-05.jpg)

## THE BENEFITS OF THE SCALLOG SOLUTION

## +40%

##### Increased storage capacity

## x2

##### Boost in productivity

## up to 250

##### e-Commerce orders picked per hour

## A phased deployment to ensure continuity and scalability

The SCALLOG project was rolled out in multiple phases, from design in October 2022 to full deployment in June 2023, covering a **4,300 m² mezzanine area**. With **12 picking stations** and nearly **4,000 SKUs managed**, the system processes an average of **2,500 B2B orders** and **1,000 B2C orders daily**, with baskets ranging from **6 to 50 products**. This setup streamlines **omnichannel management from a single inventory**, delivering significant gains in **efficiency, speed, and productivity**.

![A phased deployment to ensure continuity and scalability](https://ressources.scallog.com/hubfs/scallog-clarins-02.jpg)

## Optimization of storage, productivity, and quality of work life

The **SCALLOG solution** increased **storage capacity by 40%**, enabling nearly **4,000 SKUs** to be stored close to operators. It also **doubled productivity**, with one operator able to pick up to **250 e-commerce orders per hour**, thanks to a **pick-to-light system** that minimizes errors. Furthermore, the **robotization improved ergonomics and quality of work life** by reducing walking and physical effort, limiting stress and noise, resulting in an **optimized working environment**.

![Optimization of storage, productivity, and quality of work life](https://ressources.scallog.com/hubfs/scallog-clarins-04.jpg)

## Optimal flexibility to absorb peak activity periods and capture new markets

E-commerce operations now account for **35 to 40% of retail order fulfillment**, with express processing within **24 to 48 hours**. SCALLOG’s solution supports CLARINS’ growth across Europe (Belgium, France, the Nordic countries, Germany, and Austria) while efficiently handling seasonal peaks such as **Black Friday, Christmas, and Mother’s Day**. During **Black Friday 2024**, more than **40,000 orders** were processed without disruption thanks to a **three-shift (24/7) operation** and the rapid onboarding of temporary staff. This flexibility enables CLARINS to maintain a high-performing, reliable logistics operation around the clock.

![Une flexibilité optimale pour absorber les pics d’activité et conquérir de nouveaux marchés](https://ressources.scallog.com/hubfs/scallog-clarins-03.jpg)

## Our prestigious clients for over 10 years

![logo-decathlon](https://ressources.scallog.com/hubfs/logo-decathlon.png)

![logo-loreal](https://ressources.scallog.com/hubfs/logo-loreal.png)

![logo-airbus](https://ressources.scallog.com/hubfs/logo-airbus.png)

## Our SCALLOG intralogistics automation robotic solution

![icone-2](https://ressources.scallog.com/hubfs/icone-2.png)

##### Flexypick

<https://www.scallog.com/fr/robotisation-logistique/>

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